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Returns and Exchanges Policy

1. Eligibility

• To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.

2. Return Period

• Customers have 7 days from the delivery date to initiate a return or exchange.

3. How to Initiate a Return

• To begin your return or exchange, contact our support team at
  📧 info@highlevelceleste.com
  Please include your order number, item(s), and reason for return.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a High Level Celeste error (e.g., wrong or defective item).

• We recommend using Royal Mail Tracked service to ensure your return is safely delivered.

5. Refunds and Exchanges

• Refunds are issued once returned items are received and inspected.

• Exchanges are processed based on product availability.

• Please allow 7 business days for the refund to reflect on your original payment method.

6. Non-Returnable Items

• Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Undergarments

  • Swimwear

  • Accessories (e.g., earrings, masks)

7. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 7 days of receiving your order.

• Include photos and order details so our team can assist with a replacement or refund.

8. Restocking Fee

• High Level Celeste reserves the right to apply a restocking fee for items that do not comply with this return policy (e.g., used, damaged, or missing original packaging).

9. Return Address

• Returns should be sent to:
  High Level Celeste
  (Please fill in your official return address before publishing this policy.)