Shipping Policy

1. Order Processing

• Orders are typically processed within 3 to 5 business days.

• Any delays will be communicated promptly via email or your account dashboard.

2. Shipping Rates

• Shipping costs are calculated at checkout and may vary based on your location and chosen shipping method.

3. Shipping Methods

• We offer Standard and Expedited shipping options through Royal Mail.

• Delivery times depend on the selected shipping method and destination.

4. International Shipping

• High Level Celeste ships internationally.

• Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

• Please check with your local customs office for more information before placing your order.

5. Order Tracking

• Once your order has been shipped, you will receive an email with Royal Mail tracking information.

• Use this information to track your package for real-time updates.

6. Lost or Stolen Packages

• High Level Celeste is not responsible for lost or stolen packages once they are confirmed as delivered by Royal Mail.

• If your package is lost or stolen, please contact Royal Mail directly for assistance.