Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to High Level Celeste.
These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”). By visiting our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our Services.

If you do not agree with any part of these Terms, you may not access or use our Services.

1. General Information

High Level Celeste operates this website and online store to provide high-quality clothing, accessories, and lifestyle products.
Throughout the site, the terms “we,” “us,” and “our” refer to High Level Celeste. The term “you” refers to the customer, visitor, or user of our Services.

2. Eligibility

By using our Services, you confirm that you:

  • Are at least the age of majority in your country or region; and

  • Have the legal authority to enter into a binding contract.

If you are under the age of majority, you may only use our Services with the involvement of a parent or legal guardian.

3. Use of Our Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

  • Use our site for any fraudulent or illegal purpose;

  • Violate any local, national, or international laws or regulations;

  • Attempt to gain unauthorized access to our systems or interfere with the operation of the website;

  • Post or transmit harmful code, viruses, or malicious software.

We reserve the right to refuse service to anyone, at any time, for any reason.

4. Products and Availability

We make every effort to display our products as accurately as possible, including colors, fabrics, and textures. However, we cannot guarantee that your device’s display will accurately reflect the actual product.

All products are subject to availability. We reserve the right to:

  • Limit quantities of any products or services offered;

  • Discontinue any product at any time;

  • Refuse or cancel any order placed for any reason, including suspected fraud or pricing errors.

5. Pricing and Payment

All prices are listed in GBP (£) unless stated otherwise.
Prices are subject to change at any time without notice.

We accept major credit and debit cards, and other payment methods available at checkout. All transactions are processed securely through Shopify Payments or other approved payment gateways.

You agree to provide current, complete, and accurate purchase and account information for all orders made through our website.

6. Shipping and Delivery

Shipping methods, rates, and estimated delivery times are detailed in our [Shipping Policy].
All orders are shipped via Royal Mail unless otherwise specified.

We are not responsible for delivery delays caused by customs, postal disruptions, or factors beyond our control.

7. Returns and Exchanges

Our [Returns and Exchanges Policy] outlines the process and eligibility requirements for returns, exchanges, and refunds.
To initiate a return, please contact us at info@highlevelceleste.com within the stated return period.

8. Accuracy of Information

We aim to ensure that all information on our site is accurate and up-to-date. However, occasional errors may occur.
We do not guarantee that all descriptions, pricing, or availability information is always correct, complete, or current.

If we discover an error related to an order you’ve placed, we may correct it and notify you before proceeding.

9. Intellectual Property

All content on this website—including text, images, graphics, logos, videos, and designs—is the property of High Level Celeste or our licensors and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or exploit any content from our Services without our prior written permission.

10. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent activity.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services (such as payment processors or shipping partners).
We are not responsible for the content, privacy practices, or accuracy of any third-party websites.

Use of these services is at your own risk, and you should review their terms and policies before engaging with them.

12. Limitation of Liability

To the maximum extent permitted by law, High Level Celeste shall not be liable for any indirect, incidental, or consequential damages arising from your use (or inability to use) our Services, including but not limited to:

  • Lost profits, revenue, or data

  • Product defects caused by misuse

  • Shipping delays or delivery issues outside our control

Our total liability for any claim arising out of or related to your use of our Services shall not exceed the amount paid for the product(s) purchased.

13. Indemnification

You agree to indemnify and hold harmless High Level Celeste, its affiliates, employees, and partners from any claims, damages, or expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Services.

14. Privacy

Your use of our Services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

15. Termination

We may suspend or terminate your access to our Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to our business, customers, or partners.

16. Governing Law

These Terms and any disputes arising out of your use of our Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website.
Your continued use of the Services after any updates constitutes your acceptance of the new Terms.

18. Contact Information

For questions about these Terms of Service, please contact us at:
📧 info@highlevelceleste.com
🌐 www.highlevelceleste.com